e-cosmetorium — Magdalena Sendor Kosmetyki Świata
Last updated: 8 August 2026
We ship worldwide. Most orders are dispatched from our warehouse in Poland (EU).
For customers in the United States, many of our best-selling products are also stocked in a local US warehouse, so they reach you far faster and with no customs formalities. Whether an item ships from the US or from Poland depends on where it is in stock at the time you order — it is a matter of availability, not brand, so the same product may ship from either location on different days.
You do not need to work any of this out yourself. At checkout, the shipping step shows you exactly how your order will travel, with a separate delivery time and cost for each part. The product pages of US-stocked items also note that they ship from the US.
Delivery times are estimates counted from dispatch, not from the order date. Business days are Monday to Friday, excluding public holidays. We do not ship on weekends.
| Destination | Ships from | Estimated delivery |
|---|---|---|
| United States (US-stocked items) | US warehouse | 2–4 business days |
| United States (other items) | Poland | 8–13 business days |
| Poland | Poland | 2–4 business days |
| European Union | Poland | 4–8 business days |
| Rest of world | Poland | 10–21 business days |
The figures shown to you at checkout are the ones that apply to your order; the table above is a general guide.
Orders are typically processed and dispatched within 1 to 2 business days.
Please note that delivery times may occasionally be extended due to stock replenishment:
Backordered Items: Products waiting for restock will clearly display a backorder status and notice directly on the product page.
Unexpected Delays: If an extension occurs and is not indicated on the product page, our customer service team will contact you directly to inform you about the updated processing time.
If your order contains both US-stocked items and items held in Poland, it is sent as two separate shipments — one from each warehouse — each with its own tracking number and delivery estimate. This is why the checkout shows two shipping lines: you are seeing the cost of each parcel, not a duplicated charge.
The two parcels are dispatched independently and will usually arrive on different days. You will receive a shipping confirmation for each one as it leaves. Items may therefore be delivered in separate shipments; this is normal and is not a fault in your order.
Shipping is charged by weight and destination and is shown in the cart and at checkout before you pay. Where an order ships in two parcels, each parcel is priced separately and both amounts are shown.
We choose the carrier and service for each shipment. US-warehouse parcels normally travel with USPS; parcels from Poland travel with our international tracked service and are handed between partner carriers in transit — for example from a postal operator to a courier — which is normal and does not mean a parcel has stopped moving.
Tracking can take up to 48 hours to show its first scan, and longer for the first scan of an international consolidated shipment. A tracking link is included in each shipping confirmation email.
Carriers typically make up to three delivery attempts. Please make sure the delivery address and contact details you give are correct and that someone can receive the parcel. Refusing or failing to collect a delivery is not the same as cancelling an order — see our Returns and Refunds policy.
United States. Both your US-warehouse parcel and any parcel coming from Poland are delivered with no customs fees payable by you — for US orders shipped from Poland we cover import charges (Delivered Duty Paid). US-warehouse parcels are domestic and carry no duty at all. If a carrier ever asks you for an import payment on a US order, do not pay it — contact us first and we will resolve it.
European Union. Orders within the EU carry no additional customs charges.
Rest of world. Import duties, taxes, VAT/GST and brokerage fees are set by your country's customs authority and are payable by you on arrival. We cannot predict their amount. Refusing a parcel because of import charges is treated as a refused delivery under our Returns and Refunds policy.
If you need to return something, please email support@e-cosmetorium.com for a return reference and the correct address before sending anything back. If your order arrived as two parcels, each one is returned to the warehouse it came from — we will give you the right address for each. Full details, including your statutory right of withdrawal, are in our Returns and Refunds policy.
Please check your shipping address carefully at checkout. We cannot be responsible for delays or losses caused by an incorrect or incomplete address, and a parcel returned to us as undeliverable is handled under our Returns and Refunds policy.
Write to support@e-cosmetorium.com.
