1. General Information
All the products at the store are available on stock. In very rare circumstances if an item is out of stock and the inventory has not been updated on time, we will notify you immediately after your order and refund you the total amount of your order, using your original method of payment.
2. Delivery Locations
Items offered on our website are available for delivery to addresses around the world. Shipping cost is covered by the buyer as per the shipping rates displayed on the cart and check-out page.
3. Courier Express Services
Depending on the country of delivery, express services are fulfilled by UPS Courier or EMS Post Office.
4. Handling Time
We make all the effort possible to ship your order next business day. However the handling time may be up to 2 - 3 business days before your order is shipped.
5. Delivery Times
Delivery times are estimates and commence from the date of shipping, rather than the date of your order. Delivery times are to be used as a guide only. Unless there are exceptional circumstances, we make every effort to fulfil your order within estimated number of business days of the date of your order. Business day means Monday to Friday, except public holidays. Please note we do not ship on Saturdays and Sundays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and items ordered. Products may also be delivered in separate shipments.
Estimated delivery times:
| Destination |
Standard Priority Air Mail Shipping (business days) |
Expedited (Express) Shipping (days)
|
| European Union |
5 - 10 |
2 - 4 |
| Rest of Europe |
8 - 13 |
2 - 4 |
| USA & Canada |
10 - 15 |
5 - 7 |
| Australia |
10 - 15 |
4 - 8 |
| South Korea & Japan |
8 - 13 |
4 - 8 |
| Rest of Asia |
12 - 20 |
4 - 8 |
| Brasil |
10 - 15 |
4 - 8 |
| Latin America |
15 - 30 |
4 - 8 |
6. Delivery Instructions
You can provide special delivery instructions on the check-out page of our website.
7. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, add the items to the cart, and use the shipping calculator on the cart page to see the shipping costs.
8. Damaged Items in Transport
If there is any damage to the package on delivery, contact us immediately at support@e-cosmetorium.com.
9. Questions
If you have any questions about the delivery and shipment or your order, please contact us at support@e-cosmetorium.com.
