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Shipping

Route Package Protection is automatically added at checkout to help cover lost, stolen, or damaged orders, giving you peace of mind with quick claim resolution, easy refunds or replacements, and convenient package tracking, so it is strongly recommended not to deselect this option.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. You can check your shipping costs before checkout, just add product to the cart and check the shipping costs in the shippinng calculator. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed locally will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided on your checkout.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout and you will also see the provider.

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Customer support

We are at your disposition Mo-Fr 9AM - 3PM CET

Send a message

support@e-cosmetorium.com