Terms of Service

e-cosmetorium

Last updated: [04 August 2026] 

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1. Who we are

This online store at e-cosmetorium.com ("Store", "Site", "Service") is operated by:

Return addresses differ by destination. Do not return goods to the business address above. See section 9.4 for the correct address.

References to "we", "us" and "our" mean the entity above. References to "you" mean the person using the Store or placing an order.

The Store is hosted on the Shopify Inc. e-commerce platform.

2. Scope and acceptance

These Terms of Service ("Terms") govern your use of the Site and all sales contracts concluded through it. They apply to all users of the Site, including browsers, registered customers and guests.

By placing an order you confirm that you have read and accept these Terms. If you do not accept them, please do not place an order.

Additional policies referenced in these Terms — the Privacy & Cookies Policy, Shipping and Delivery and Returns and Refunds pages — form an integral part of the agreement between us.

Consumer. In these Terms, "Consumer" means a natural person entering into a contract with us for purposes outside their trade, business, craft or profession. Where a provision applies only to Consumers, this is stated expressly. A sole trader purchasing goods not directly related to their professional activity is treated as a Consumer under Polish law to the extent provided in Article 385⁵ of the Polish Civil Code.

Nothing in these Terms limits or excludes any right you have under mandatory consumer protection law in your country of residence. Where a provision of these Terms conflicts with such law, that law prevails.

3. Eligibility and use of the Site

To place an order you must be at least 18 years old, or the age of majority in your country of residence, and have full legal capacity to enter into contracts.

You agree not to use the Site for any unlawful purpose, not to upload malicious code, and not to interfere with the security or operation of the Site.

4. Products, prices and taxes

We sell professional and consumer cosmetic products. We make every effort to present product colours and images accurately, but we cannot guarantee that your screen displays colours faithfully.

Prices shown are per unit and are displayed in the currency you select. Prices do not include delivery costs, which are shown separately before you complete your order.

Taxes and duties. Whether prices include tax depends on the delivery destination and is shown at checkout:

• Poland and the European Union — prices include Polish VAT or, where the OSS scheme applies, VAT of the destination country.
• United States — orders are shipped on a Delivered Duty Paid (DDP) basis. US customs duties and import fees on your order are paid by us and will not be charged to you on delivery. Applicable US state sales tax, where we are registered to collect it, is calculated and shown at checkout. If a carrier nonetheless invoices you for import charges on a DDP order, contact us and we will reimburse you.
• All other destinations — prices are shown exclusive of import duties, taxes and customs clearance fees. These are payable by you to the carrier or customs authority on arrival and are outside our control. Refusal to collect a parcel or to pay import charges does not entitle you to a refund of delivery costs; see section 10.

Prices may change at any time, but a change never affects an order already confirmed by us. Where we advertise a price reduction to customers in the EU, we also display the lowest price applied during the 30 days before the reduction.

We reserve the right to limit order quantities per person, household or order, and to limit or refuse sales to resellers or distributors. Within the European Union we do not refuse orders on the basis of your nationality, place of residence or place of establishment, in accordance with Regulation (EU) 2018/302.

5. How a contract is concluded

1. Adding products to the cart and proceeding to checkout is an invitation to place an order, not an offer.
2. Clicking the button confirming the order with an obligation to pay constitutes your binding offer to purchase.
3. We send an automatic acknowledgement of receipt by email. This confirms receipt only and does not conclude the contract.
4. The contract is concluded when we send you a shipping confirmation for the products in question, or when we dispatch them, whichever is earlier. Where an order covers several products, the contract is concluded separately for each product dispatched.

We may refuse an order — for example where a product is unavailable, a price was displayed in error, or we suspect fraudulent use of a payment method. If we refuse an order after payment, we refund the full amount within 14 days.

Before submitting your order you may review and correct the data you have entered using the checkout screens.

6. Payment

We accept the payment methods displayed in the Store footer and at checkout, including credit and debit cards, Apple Pay, Google Pay, PayPal, Shop Pay, BLIK and others. Payment is processed by our payment providers; we do not store full card numbers.

Payment is due at the time of order. If payment is not received or is reversed, we may cancel the order.

Invoices. On request we issue a VAT invoice. Business customers must provide a valid VAT ID before completing the order; VAT IDs cannot be added to an invoice after the fact.

7. Delivery

We ship worldwide. Delivery methods, costs and estimated transit times are shown at checkout and on our Shipping and Delivery page.

Dispatch times stated on the Site are estimates. Where you are a Consumer, we will in any event deliver the goods without undue delay and no later than 30 days from the conclusion of the contract, unless we agree a longer period with you. If we fail to do so, you may set an additional reasonable period and, if we still fail to deliver, withdraw from the contract.

Risk of loss or damage passes to you on delivery to you or to a carrier you appointed yourself. Where we appointed the carrier, risk remains with us until the goods reach you.

Undeliverable and uncollected parcels. If a parcel is returned to us because it was not collected, because delivery was refused, or because you provided an incorrect address, we will refund the price of the goods less our outbound and return shipping costs actually incurred. This does not affect your statutory right of withdrawal under section 9.

8. Route Shipping Insurance

At checkout we may offer shipping protection provided by Route (Route App, Inc.), a third party. If you add it to your order:

• the protection is a contract between you and Route, not with us;
• claims for loss, theft or damage in transit are submitted directly to Route under Route's terms;
• it is optional and not added automatically — you must actively select it at checkout, and the premium is shown separately before you pay.

If you do not purchase this protection, your statutory rights against us under sections 9 and 10 are unaffected.

9. Right of withdrawal (Consumers in the EU, EEA and UK)

If you are a Consumer resident in the EU, EEA or the United Kingdom, you have the right to withdraw from a distance sales contract within 14 days without giving any reason.

Withdrawal period. The period expires 14 days from the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods. Where an order comprises several items delivered separately, the period runs from possession of the last item.

Our voluntary 15-day return policy (all customers, worldwide). In addition to the statutory right above, we accept returns from any customer, in any country, within 15 days of receipt, provided the goods are unused and returned in their original packaging. This is a contractual right we grant voluntarily; it is more generous than the statutory minimum in time, and narrower in condition. It does not replace, limit or shorten the statutory right of withdrawal set out in this section. Where both apply, the more favourable one applies to you.

How to withdraw. Inform us of your decision by a clear statement — for example a letter sent by post or an email to support@e-cosmetorium.com. You may use the model withdrawal form in Annex A, but this is not obligatory. To meet the deadline it is sufficient that you send your communication before the period expires.

Effects of withdrawal. We will reimburse all payments received from you, including the costs of standard delivery (but excluding any supplementary costs arising from your choice of a delivery type other than our cheapest standard delivery), without undue delay and no later than 14 days from the day on which we are informed of your decision. We will use the same means of payment you used for the initial transaction unless you expressly agree otherwise; you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

9.4 Returning the goods. Send the goods back without undue delay and in any event no later than 14 days from the day you communicate your withdrawal. Contact us at support@e-cosmetorium.com before shipping a return so that we can confirm the correct address and issue a return reference. Returns sent without a reference may be delayed.

The correct return address depends on where your order was shipped from, not only on where you live. Your shipping confirmation and packing slip show the dispatch location. If you are unsure, ask us and we will tell you.

United States — orders dispatched from our US fulfilment centre (King of Prussia, PA):

Kosmetyki Świata c/o Swifthouse 102 Queens Dr, Suite E King of Prussia, PA 19406 United States

United States — some orders:

Priya USA Returns (Kosmetyki Świata) 920 Rockefeller Dr, Apt 5A Sunnyvale, CA 94087-2139 United States

All other orders:

Kosmetyki Świata ul. Wiślana 9 32-051 Ochodza Poland

Do not send returns to our registered business address in Kraków; it is not a warehouse and parcels sent there cannot be processed.

You bear the direct cost of returning the goods. We cannot state a single figure, because the cost depends on the postal operator or carrier in your country, the weight of the parcel and the service you choose. The cost is therefore the tariff charged by the operator you use; you may check it on that operator's website before sending. As a guide, a small parcel returned within the United States or within the European Union is typically the cost of a standard tracked postal service.

Diminished value. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Exceptions. The right of withdrawal does not apply to:

• sealed goods which are not suitable for return for health protection or hygiene reasons and which were unsealed after delivery (this covers most cosmetic products once the seal, cap seal or protective film is removed);
• goods made to your specifications or clearly personalised;
• goods which, after delivery, are inseparably mixed with other items;
• goods liable to deteriorate or expire rapidly.

10. Complaints — lack of conformity

We are liable to Consumers for the conformity of goods with the contract under the Polish Consumer Rights Act (implementing Directive (EU) 2019/771), for a period of two years from delivery.

If goods are not in conformity — for example damaged, incomplete, incorrectly supplied or past their expiry date — you may request repair or replacement. Where repair or replacement is impossible, disproportionate, refused, or not carried out within a reasonable time and without significant inconvenience to you, you may request a price reduction or withdraw from the contract, unless the lack of conformity is minor.

How to complain. Send a description of the problem, your order number and, where possible, photographs to support@e-cosmetorium.com, or in writing to the correspondence address in section 1.

Our response. We will respond to your complaint within 14 days of receipt. If we do not respond within that period, the complaint is deemed accepted.

We cover the costs of returning goods for the purposes of a justified complaint.

Where a manufacturer's guarantee is provided with a product, it applies in addition to, and does not limit, your rights under this section.

11. Customer reviews

Reviews displayed on the Site are collected and published by our review provider Judge.me.

We publish only reviews from verified purchasers. A review request is sent by email to the address used for an order after that order has been delivered, and only reviews submitted through that unique link are published. We do not publish anonymous or unsolicited reviews, we do not commission or pay for reviews, and we do not delete negative reviews.

We may remove a review that is unlawful, offensive, contains personal data of third parties, or is unrelated to the product. We may publish a reply to a review.

If you post a review or send us other content, you grant us a non-exclusive, royalty-free licence to display, reproduce and translate that content in connection with the Store. You confirm the content is your own and does not infringe the rights of any third party.

12. Personal data

We process personal data as controller in accordance with the GDPR. Details of what we collect, why, how long we keep it and how you can exercise your rights are set out in our Privacy & Cookies Policy.

13. Intellectual property

All content on the Site — text, product descriptions, graphics, logos, photographs and layout — belongs to us or our licensors and is protected by copyright and trademark law. You may not reproduce, copy, resell or commercially exploit any part of the Site without our prior written consent. Product names and brand logos belong to their respective manufacturers.

14. Third-party tools and links

The Site may provide access to third-party tools and links to third-party websites which we neither monitor nor control. We provide access to such tools "as is" and are not responsible for the content, accuracy or practices of third-party sites. Please review the terms and policies of any third party before transacting with them.

15. Availability of the Service

We aim to keep the Site available and functioning correctly, but we do not guarantee uninterrupted or error-free operation. We may suspend, modify or discontinue all or part of the Service, in particular for maintenance, security or technical reasons. Where this materially affects an order you have already placed, we will inform you and, if necessary, refund you in full.

16. Liability

Consumers. We are liable for damage caused by our failure to perform or improperly perform the contract in accordance with generally applicable law. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for intentional misconduct or gross negligence, for lack of conformity of goods, or for any other liability that cannot be excluded or limited under applicable law.

Business customers. Where you are not a Consumer, our total liability arising out of or in connection with an order is limited to the price paid for that order, and we exclude liability for lost profits, lost revenue, loss of data and indirect or consequential loss. Liability under warranty (rękojmia) is excluded in accordance with Article 558 § 1 of the Polish Civil Code.

17. Out-of-court dispute resolution

Consumers may use out-of-court complaint and redress procedures. In Poland these include:

• the permanent consumer arbitration courts and the mediation procedure at the Voivodeship Inspectorates of Trade Inspection (Wojewódzki Inspektorat Inspekcji Handlowej);
• free assistance from a district (municipal) consumer ombudsman (powiatowy/miejski rzecznik konsumentów);
• assistance from consumer organisations such as the Consumer Federation or the Polish Consumers Association;
• for cross-border disputes within the EU, the European Consumer Centre network (ECC-Net).

Information on these procedures is available on the UOKiK website at uokik.gov.pl.

Use of these procedures is voluntary and requires the agreement of both parties. We are not obliged to participate in any alternative dispute resolution scheme and we do not undertake in advance to use one. This does not prevent us from agreeing to mediation or arbitration in an individual case, and it does not affect your right to bring a claim before a court.

The EU Online Dispute Resolution (ODR) platform ceased operating on 20 July 2025 and is no longer available.

18. Governing law and jurisdiction

These Terms and any contract concluded under them are governed by the law of Poland, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

This choice of law does not deprive a Consumer of the protection afforded by mandatory provisions of the law of the country in which the Consumer is habitually resident, in accordance with Article 6 of Regulation (EC) No 593/2008 (Rome I).

Disputes with Consumers are subject to the jurisdiction determined by applicable law; a Consumer may in particular bring proceedings before the courts of their country of residence. Disputes with customers who are not Consumers are subject to the exclusive jurisdiction of the Polish court having jurisdiction over our registered seat.

Additional terms apply to customers in the United States — see Annex B.

19. Changes to these Terms

We may amend these Terms for valid reasons, including changes in law, changes to payment or delivery methods, or changes to the functionality of the Store.

Amendments do not apply to orders already placed. The version of the Terms in force at the moment you place an order governs that order. We recommend saving or printing a copy at the time of purchase; a copy is also attached to your order confirmation email.

Registered account holders will be notified of amendments by email at least 14 days before they take effect and may terminate their account before that date.

20. Final provisions

Severability. If any provision of these Terms is found unlawful, void or unenforceable, that provision is severed and the remaining provisions continue in force.

No waiver. Our failure to enforce any right or provision does not constitute a waiver of it.

Entire agreement. These Terms, together with the policies referenced in section 2, constitute the entire agreement between us regarding your use of the Service.

Language. These Terms are published in English. [A Polish-language version is available at [link] and prevails for customers resident in Poland.]

Termination. Either party may terminate the ongoing provision of electronic services (such as a customer account or newsletter) at any time. Obligations arising before termination survive it.

21. Contact

Questions about these Terms should be sent to support@e-cosmetorium.com, or in writing to the correspondence address in section 1.

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Annex A — Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract. Use of this form is optional.)

To: Magdalena Sendor Kosmetyki Świata, ul. Dąbrowskiego 9/12, 30-532 Kraków, Poland — support@e-cosmetorium.com

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ():

Ordered on () / received on (): ..............................

Order number: ..............................

Name of consumer(s): ..............................

Address of consumer(s): ..............................

Signature of consumer(s) (only if this form is notified on paper): ..............................

Date: ..............................

(*) Delete as appropriate.

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Annex B — Additional terms for customers in the United States

These clauses require review by US counsel before publication. Arbitration and class-action waiver provisions are enforceable in the United States but must be drafted to meet Federal Arbitration Act and state-law standards, and they do not apply to EU/UK Consumers.

B.1 Application. This Annex applies to purchasers whose delivery address is in the United States. Where it conflicts with the main Terms, this Annex prevails for those purchasers.

B.2 Duties and import charges. Orders delivered to the United States are shipped Delivered Duty Paid. We pay applicable US customs duties and import fees. State and local sales tax is charged where we are registered to collect it and is shown at checkout.

B.3 Binding arbitration. Any dispute arising out of or relating to these Terms or your purchase shall be resolved by binding individual arbitration administered by [the American Arbitration Association] under its [Consumer Arbitration Rules], rather than in court, except that either party may bring a claim in small claims court.

B.4 Class-action waiver. Disputes must be brought on an individual basis only. Class, collective and representative actions and arbitrations are not permitted.

B.5 Opt-out. You may opt out of B.3 and B.4 by sending written notice to support@e-cosmetorium.com within 30 days of your first purchase, stating your name, address and intention to opt out. Opting out does not affect any other part of these Terms.

B.6 California residents. California residents may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs. Information about the personal data we collect and your rights under the CCPA/CPRA is set out in our Privacy & Cookies Policy.

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Annex C — Customers in Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in section 16 of these Terms limits those rights.