I am very pleased with the fast shipping and the option to purchase loss protection. I ordered about 18 bottles of this because it's an amazing product for my hair. My hair is relaxed, naturally curly/wavy, thick/coarse, it dries out easily and weighs down easily. With this product, I get the perfect balance, especially manageability and slippage. I try to use it nightly, but I may apply some in the morning for a silky appearance, some shine and a great scent. I even gifted some to friends and family! This is my second time purchasing here.